Blackberry Headphone Jack Not Working

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Headphone jack not working. 08-04-15 07:57 PM. I tried to explain it was a replacement but they claim they looked it up and it did not come from Blackberry. We use to have this happen with the (gasp) Blackberry Storm and I'm thinking the same fix may work. Simply plug and unplug the headsets several times. It's probably just not getting the message that the headsets don't work. The other fix was to take a qtip, remove the cotton swab and stick that down the jack. It would 'unstick' it.

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Headphone issues note 10+ 1; HEADPHONE NOT WORKING 1; Headphones jack loose 1; headset 2; Health app 1; heart rate sensor 1; help 3; Help please 1; Help with phone 3; helpful tips 1; high performance 1; Hiss 1; home 1; home screen 1; hotspot 1; hourly chime 1; I am not getting an alert when I have a voicemail. Checked all settings but can't. Headphone + Microphone Splitter Cable Quick Start Guide HARDWARE REQUIREMENTS Audio Usage: Devices with 3.5mm audio jack Audio + Microphone Usage: Devices with 3.5mm audio + mic combined jack (Compatible with Apple iPhone®, HTC®, BlackBerry®) Headphone + Microphone Splitter Cable Usage. Other features include advanced email, GPS navigation, Wi-Fi, 3.5mm headphone jack, microSD memory card slot, and a multi-format music player This is a smartphone with global roaming capabilities (GSM 850/900/1800/1900 - WCDMA 850/1900/2100) This device has been extensively tested, is functionally certified, and ready for activation.

Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.

Try to duplicate the issue

Validate that you understand the symptoms being experienced. For example, make a phone call and change volume and audio settings to make sure the headset is functioning. Use the audio keys on the side of the BlackBerry smartphone to raise and lower the volume.

Test the headset

Remove the headset, and then test the audio functions. If the issue occurs only when using the headset, the issue might be with the headset and not the BlackBerry smartphone. In this case, contact the headset manufacturer for further technical support.

Inspect the earpiece jack

Check to see whether an earbud or stereo headset has been used with the BlackBerry smartphone. A part may have become dislodged in the earpiece jack, causing the audio problem.

Headphone

Check audio settings

Check the volume settings and adjust as necessary.

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You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps:

For BlackBerry Device Software 4.5 to 5.0

  1. In the phone application, press the Menu key.
  2. Click Options.
  3. Click General Options.
  4. Change the Default Call Volume field.
  5. Press the Menu key.
  6. Click Save.

For BlackBerry Device Software 6.0

  1. In the phone application, press the Menu key.
  2. Click Options.
  3. Click In-call Settings.
  4. Change the Default Call Volume field.
  5. Press the Menu key.
  6. Click Save.

Improve sound quality for all calls

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Note: You cannot change sound quality when you are using a Bluetooth ® enabled headset.
To improve sound quality, complete the following steps:

  1. In the phone application, press the Menu key.
  2. Click Options.
  3. Click Enhanced Audio.
  4. Change the Phone Call Audio or Headset Call Audio fields.
  5. Press the Menu key.
  6. Click Save.

Check the signal strength

You might experience issues with voice quality if you have low or intermittent signal strength. The signal strength of a BlackBerry smartphone should be between –40 and –100 dBms.

To check the signal strength of a BlackBerry smartphone, complete the following steps:

  1. On the Home screen, click Options.
  2. Click Status
  3. Check the Signal value. The value should be between –40 and –100.

Note: You can press and hold the Alt key, and then type 'nmll' to change the signal indicator bars to the numerical value. Repeat this step to again display the signal strength bars.

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If the signal strength is good where you are now check if the signal strength was low when the problem occurs. Areas where signal strength weakens and causes the signal to become blocked by tall buildings, terrain, landscape, and physical distance. In these situations moving to an open area might help improve the voice quality.

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Perform a Hard Reset

A hard reset is similar to restarting a computer that has stopped responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver.

Note: a hard reset will not delete any settings or data on the BlackBerry smartphone.

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To perform a hard reset, complete the following steps:

  1. Turn the BlackBerry smartphone off.
  2. Remove the battery.
  3. Re-insert the battery.
  4. Wait for the BlackBerry smartphone to turn on.

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Note: If the issue returns after performing a hard reset, then contact technical support for further investigation.

Update the BlackBerry Device Software

You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider.

If the problem persists, follow your wireless service provider's procedures to service or return the BlackBerry smartphone.

Blackberry Headphone Jack Not Working

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